Archive for the ‘Maintenance’ Category

August 20th Maintenance Completed

Wednesday, August 20th, 2008

We’ve completed the maintenance scheduled for this morning. No new major features to announce. We did make some bug fixes here and there but the main goal of the maintenance was to provide infrastructure support for our conversation view feature we are working on.

A few minor things of note:

  • We now notify you when we can’t access one of your external email accounts due to a bad username or password. You’ll see an error message when you log in to Zenbe. This can occur if you change your password for an outside email account but forget to change it in Zenbe.
  • We made it easier to copy and paste email addresses from people you receive email from. When viewing a message, click the “show addresses” link and you’ll be able to select the email address with your cursor. Note that if you just want to send that contact an email, use the pulldown menu to the left of their address instead.
  • We added an FAQ and enhanced the Zenbe Help section of our site.

We also added a few policies regarding checking POP accounts and sending email. I’ll write a separate blog post today to explain.

We did have an early report of a user having problems composing emails. If you have problems with the new release, please clear your browser cache. In Firefox, go to Tools -> Clear Private Data and make sure the “Cache” option is checked. In IE7 go to Tools > Internet Options > General > Browsing History > Delete… and select the “Delete files…” button under “Temporary Internet Files”.

As always, if you find any bugs or have any suggestions, please participate in the Zenbe Support Forums and let us know. We’re not always able to respond to each email you send to us, or to all the individual forum posts, but we do actively monitor the forums and incorporate user feedback into Zenbe when we can.

Zenbe Maintenance: Wednesday 8/20 5am-8am Eastern Time

Monday, August 18th, 2008

On Wednesday morning Zenbe.com will be unavailable starting at 5am Eastern time while we perform system maintenance. We expect the site to be available again by 8am Eastern time.

Zenbe Lists for the iPhone will not be affected.

I’ll post an update here when the site is back up and running.

Zenbe System Upgrade: Thursday 6/26 6:30am-8:30am Eastern

Wednesday, June 25th, 2008

Tomorrow morning the Zenbe site will be unavailable beginning at 6:30am and possibly lasting until 8:30am so we can roll out a nice set of new features and bug fixes.

During this time you’ll be unable to login and there may be a brief period of time where you won’t be able to send email from your zenbe.com account via external mail clients like Thunderbird or Outlook.

We’ll complete the upgrade as quickly as we can and put up a blog post here when all systems are go.

System Maintenance May 6th: 6am-7:30am Eastern

Monday, May 5th, 2008

Tomorrow morning our systems will be offline from 6-7:30am Eastern time so we can do some maintenance. Hopefully the maintenance will be less than an hour long, but we’ve scheduled it for an hour just in case.

Sorry about the inconvenience but we’re adding some capacity so we can invite more beta users.